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Billing Policy

This billing policy template sets out standard terms regarding customer Bills issued by carriage service providers to their customers.

How this document can help you

Chapter 5 of the Telecommunications Consumer Protections (TCP) Code C628:2019 provides that carriage service providers (CSPs) must ensure that information is available to its customers about its billing processes and other terms and conditions applicable to a bill. CSPs should ensure that customers are aware of all relevant billing information in accordance with the TCP Code. Our template includes information regarding a customer’s options for bill media, billing payment options, billing periods, billing information requests and late payment and payment difficulties.

What it includes

Among other things, our Billing Policy includes:

  • Provisions setting out various customisable bill media options available to the customer and handling fees (if any) and how to change a bill media preference;
  • Provisions governing payment of bills using direct debit;
  • Provisions setting out the process for bill payment and processing including billing period and billing frequency for services;
  • Provisions setting out the right of a CSP to slow, suspend, restrict and/or terminate any or all services due to late payment.

How does it work?

Using our powerful document generation engine, Contract Instructor generates and customises legal documents using the responses that clients provide in completing our online wizard.

What you get

A report with the client's responses to the questionnaire together with the document that has been generated using your client's responses to the wizard. The document will be provided in Microsoft Word format for you to review and edit, as you consider necessary.

How much does it cost?

You charge your client whatever you consider appropriate for the legal document but pay us only $29.95 plus GST per document for using our wizard. The time you save using our wizard will makes drafting legal documents using Contract Instructor a complete game changer for your legal practice.

Payment only upon wizard completion

If the wizard is not completed, you don't pay anything. Once you or your client completes the wizard, you will be notified by email and sent a request to pay our fee of $29.95 plus GST. Upon payment you will receive a report with the client's responses to the questionnaire together with the document that has been generated using your client's responses to the wizard.

Frequently asked questions
When you generate the wizard, sample text will be created for you to copy and paste into an email to your client, which includes a link to the wizard. If you would like to complete the wizard yourself instead of sending it to your client, you can certainly do so. You can access the wizard by clicking on the link.
Yes, you will be provided with the generated document in Microsoft Word format

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