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Return Merchandise Authorisation (RMA) Form

This document can be used by equipment suppliers wish to formalise the return of equipment to them when a customer rejects the equipment. The form sets out the circumstances under which products can be rejected and therefore returned under a Warranty or the Australian Consumer Law (ACL).

How this document can help your clients

Clients who supply equipment need to consider how they will address the issue of accepting equipment that is returned in accordance with a customer's rights under a warranty provided by the customer or in accordance with a customer's rights under the ACL. It applies where a customer seeks to reject the equipment and not where the equipment is merely returned to be repaired.

What it includes

  • An explanation of how the supplier will address faulty equipment that is returned and when equipment will be accepted when it is returned.
  • A form that can be attached by customers to returned goods.
  • Customised clauses that refer to the supplier's separate warranty documentation (if applicable - this is not included in this document) and whether the supplier will charge shipping or handling charges.
  • A form that is to be completed by the customer (whether an individual or company) specifying its name, equipment serial number, the customer's billing address and an explanation of the fault.

How does it work?

Using our powerful document generation engine, Contract Instructor generates and customises legal documents using the responses that clients provide in completing our online wizard.

What you get

A report with the client's responses to the questionnaire together with the document that has been generated using your client's responses to the wizard. The document will be provided in Microsoft Word format for you to review and edit, as you consider necessary.

How much does it cost?

You charge your client whatever you consider appropriate for the legal document but pay us only $29.95 plus GST per document for using our wizard. The time you save using our wizard will makes drafting legal documents using Contract Instructor a complete game changer for your legal practice.

Payment only upon wizard completion

If the wizard is not completed, you don't pay anything. Once you or your client completes the wizard, you will be notified by email and sent a request to pay our fee of $29.95 plus GST. Upon payment you will receive a report with the client's responses to the questionnaire together with the document that has been generated using your client's responses to the wizard.

Frequently asked questions
When you generate the wizard, sample text will be created for you to copy and paste into an email to your client, which includes a link to the wizard. If you would like to complete the wizard yourself instead of sending it to your client, you can certainly do so. You can access the wizard by clicking on the link.
Yes, you will be provided with the generated document in Microsoft Word format

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