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IT Support Agreement

This IT Support Agreement is designed to regulate the provision of general technical support services.

How this document can help you

Service providers often face problems when providing tech support services without having a formal written agreement in place. This uncertainty around the scope of the deal can cause confusion and disputes further down the line. Our IT Support Agreement template can be used to clarify the agreed terms and conditions upon which tech support services will be provided and can be customised to suit the specific technical support services to be provided.

What it includes

Among others, this template includes provisions relating to:

  • A maximum amount of support hours the Service Provider is to provide each month;
  • Provisions confirming whether or not the support is to be provided on a remote or on-site basis;
  • Sample Support Service Levels (and sample Service Credits - if you need them);
  • Insurance obligations (of the Service Provider);
  • Indemnification for claims by a third party for the breach of Intellectual Property;
  • Dispute Resolution processes;
  • Term of the contract;
  • Termination​ of the contract, under certain conditions.​

How does it work?

Using our powerful document generation engine, Contract Instructor generates and customises legal documents using the responses that clients provide in completing our online wizard.

What you get

A report with the client's responses to the questionnaire together with the document that has been generated using your client's responses to the wizard. The document will be provided in Microsoft Word format for you to review and edit, as you consider necessary.

How much does it cost?

You charge your client whatever you consider appropriate for the legal document but pay us only $29.95 plus GST per document for using our wizard. The time you save using our wizard will makes drafting legal documents using Contract Instructor a complete game changer for your legal practice.

Payment only upon wizard completion

If the wizard is not completed, you don't pay anything. Once you or your client completes the wizard, you will be notified by email and sent a request to pay our fee of $29.95 plus GST. Upon payment you will receive a report with the client's responses to the questionnaire together with the document that has been generated using your client's responses to the wizard.

Frequently asked questions
When you generate the wizard, sample text will be created for you to copy and paste into an email to your client, which includes a link to the wizard. If you would like to complete the wizard yourself instead of sending it to your client, you can certainly do so. You can access the wizard by clicking on the link.
Yes, you will be provided with the generated document in Microsoft Word format

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