6 Items found
Carriage Service Provider Acceptable Use Policy
  • This acceptable use policy template sets out standard terms for carriage service providers. It lists prohibited uses of the service by ny end users and addresses technical measures used by carriage service providers to guard against unauthorised use and access of its services, networks and systems by third parties.
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    • Client Instructions Wizard
    • Editable Microsoft Word document
    • Fully automated
Complaints Handling Policy
  • A Complaints Handling Policy for carriage service providers to implement pursuant to their obligations under the Telecommunications (Consumer Complaints Handling) Industry Standard 2018 (the Complaints Handling Standard)
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    • Client Instructions Wizard
    • Editable Microsoft Word document
    • Fully automated
CSG Waiver
  • This Customer Service Guarantee (CSG) waiver template can be used by carriage service providers (CSPs) to inform their customers of their rights under the Telecommunications (Customer Service Guarantee) Standard 2011 (No 2) and includes a CSG waiver form that customers can use to consent to waive their rights under the Standard.
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    • Client Instructions Wizard
    • Editable Microsoft Word document
    • Fully automated
Direct Debit Request
  • This direct debit request template sets out standard terms governing carriage service providers (CSPs) who offer direct debit as a payment method for a telecommunications service.
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    • Client Instructions Wizard
    • Editable Microsoft Word document
    • Fully automated
Return Merchandise Authorisation (RMA) Form
  • This document can be used by equipment suppliers wish to formalise the return of equipment to them when a customer rejects the equipment. The form sets out the circumstances under which products can be rejected and therefore returned under a Warranty or the Australian Consumer Law (ACL).
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    • Client Instructions Wizard
    • Editable Microsoft Word document
    • Fully automated