12 Items found
Complaints Handling Policy
  • A Complaints Handling Policy for carriage service providers to implement pursuant to their obligations under the Telecommunications (Consumer Complaints Handling) Industry Standard 2018 (the Complaints Handling Standard)
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    • Client Instructions Wizard
    • Editable Microsoft Word document
    • Fully automated
CSG Waiver
  • This Customer Service Guarantee (CSG) waiver template can be used by carriage service providers (CSPs) to inform their customers of their rights under the Telecommunications (Customer Service Guarantee) Standard 2011 (No 2) and includes a CSG waiver form that customers can use to consent to waive their rights under the Standard.
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    • Client Instructions Wizard
    • Editable Microsoft Word document
    • Fully automated
Deed of Release
  • This Deed of Release template sets out standard terms governing the settlement of a dispute between two parties and seeks to bar claims that could be made in relation to the dispute
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    • Client Instructions Wizard
    • Editable Microsoft Word document
    • Fully automated
Deed of Settlement
  • This Deed of Settlement template sets out standard terms governing the settlement of a dispute between two parties and seeks to bar claims that could be made in relation to the dispute
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    • Client Instructions Wizard
    • Editable Microsoft Word document
    • Fully automated
Direct Debit Request
  • This direct debit request template sets out standard terms governing carriage service providers (CSPs) who offer direct debit as a payment method for a telecommunications service.
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    • Client Instructions Wizard
    • Editable Microsoft Word document
    • Fully automated
Employment Contract
  • Our employment contract template is a standard employment contract that can be used by an employer who wishes to employ someone on either a full time or part time basis. It also comes with a free 4-page Corporate IT Systems and Social Media Policy.
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    • Client Instructions Wizard
    • Editable Microsoft Word document
    • Fully automated
Non-Disclosure Agreement (NDA)
  • This non-disclosure agreement (NDA) template is a short and sweet document drafted in 2-column format that can be used to govern the disclosure of confidential information between two parties involved in an IT transaction or considering doing business with each other. It can be used as a mutually applicable NDA or a "1 way" NDA (depending on which option you select from our questionnaire).
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    • Client Instructions Wizard
    • Editable Microsoft Word document
    • Fully automated
Telecommunications Service Acceptable Use Policy
  • This acceptable use policy template sets out standard terms for carriage service providers. It lists prohibited uses of the service by ny end users and addresses technical measures used by carriage service providers to guard against unauthorised use and access of its services, networks and systems by third parties.
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    • Client Instructions Wizard
    • Editable Microsoft Word document
    • Fully automated